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New Arrivals
Focus Areas
​My work focuses on healthcare problems that sit between policy, operations, member experience, and execution.
Why This Work Matters
Digitique exists because healthcare transformation does not fail for lack of ideas. It fails when strategy, operations, and accountability are not aligned. My work is driven by a commitment to help leaders bring the right entities together, strengthen what works, and redesign what does not—so healthcare systems perform better for the people who rely on them.
Navigation, Pharmacy & Retail Health
I design models that position pharmacy and retail access points as part of a functioning navigation system—not a disconnected channel.
Digital Health & AI Governance
Digital tools only create value when they support real workflows, real decisions, and real accountability.
Policy to Execution
I translate CMS and managed care requirements into operating models, workflows, and implementation pathways that can work beyond pilot conditions.
What This Looks Like in Practice
Medicaid Digital Platform Implementation
Led end-to-end implementation of a Medicaid mobile platform, delivering enterprise launch within 6 months from concept to deployment.
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Directed API integration, AI-enabled features, privacy and compliance alignment, and cross-functional execution across product, engineering, and operations—ensuring the platform functioned as a true member navigation front door.
Navigation Model Design
(Digital + Human + Workflow)
Built and operationalized navigation models connecting digital entry points to care management, pharmacy, and member services.
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Designed workflows that ensured digital engagement translated into real-world action—routing members to the right services, reducing drop-off, and improving access and utilization.
Pharmacy + Care Management Integration (Cost Impact)
Led implementation of a pharmacy and care management collaboration model that reduced total cost of care by $350 PMPM.
Aligned pharmacy, care teams, and member outreach to improve medication adherence, close care gaps, and drive measurable cost and quality outcomes.
Community-Based Access & Workforce Integration
Designed and deployed Community Resource Centers in partnership with retail, clinical, and workforce organizations across 6 states.
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Integrated access, navigation, and workforce support into community-based environments, improving reach and engagement for Medicaid populations often missed by traditional models.
Policy-to-Execution Operating Models
Translated CMS guidance and state Medicaid requirements into scalable operating models, workflows, and implementation pathways.
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Ensured compliance requirements were not just interpreted—but operationalized into systems that functioned across real environments and multi-state programs.
Engagement & Performance Outcomes
Drove a 35% increase in member engagement and a 20% improvement in HRA completion through redesigned navigation and outreach strategies.
Aligned digital, operational, and frontline workflows to ensure engagement efforts translated into measurable performance outcomes.
About Digitique
Digitique Health Strategy & Innovation is committed to revolutionizing healthcare organizations with modernized Medicaid/Medicare, retail health, and digital engagement solutions. Our specialized focus on pharmacy-first models, AI governance, and SDoH activation enables us to scale and drive meaningful impact in the healthcare industry.
Jessica C. Lindley, Founder
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I am a healthcare and public-sector strategist focused on helping organizations translate complex policy, operational, and innovation challenges into solutions that work in practice. My work centers on Medicaid and public programs, where success depends on aligning federal guidance, state requirements, delivery systems, and real-world implementation. I am particularly experienced in turning regulatory complexity into actionable strategy, strengthening program integrity, and designing initiatives that improve access, accountability, and measurable outcomes.
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​I am known for translating policy and strategy into execution—building models that connect digital platforms, member services, pharmacy, and operations in ways that work in real environments.
My perspective is informed by hands-on leadership across managed care, government programs, and healthcare organizations, as well as ongoing analysis of CMS guidance, state policy signals, AI governance expectations, retail health access models, and operational realities facing plans, states, and vendors. I am known for connecting policy intent to execution pathways and helping stakeholders align incentives so initiatives succeed beyond pilot stages.
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I founded Digitique Health Strategy & Innovation as an advisory platform to support leaders navigating system transformation and cross-sector collaboration. Through this work, I provide focused strategic guidance on scalable model design, partnership alignment, and implementation strategy that improves access, strengthens programs, and delivers real-world impact.
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I am especially drawn to work that requires bringing diverse organizations together to solve complex system challenges and move meaningful change forward.
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Digitique is an advisory platform I created to share perspective and support selective strategic work. I am also actively pursuing full-time leadership opportunities where I can drive impact at scale.
